Amabwiriza yo gukoresha
Aya mabwiriza asobanura amategeko n'amahame rusange y'ubucuruzi n'amategeko agenga ikoreshwa ry'urubuga rwa Memiserve no gukoresha serivisi zacu. Yanditswe mu buryo bworoshye kandi bujyanye n'uko dutanga serivisi koko.
Kwemera aya mabwiriza
Ukimara gusura urubuga rwacu, gusaba quotation, kuvugana natwe cyangwa gukoresha serivisi zitangwa na Memiserve, uba wemeye aya Mabwiriza yo gukoresha aho bireba iyo mikoranire.
Niba ukorera mu izina ry'ikigo, umuryango cyangwa ikindi kintu gifite ubuzima bw'amategeko, uba wemeza ko ufite ububasha bwo kugihuza n'aya mabwiriza.
Niba utayemera, ntugomba gukoresha urubuga cyangwa gukomeza gukoresha serivisi.
Amakuru y'urubuga na scope ya serivisi
Urubuga rwacu rutanga amakuru rusange ku serivisi zacu, paketi, ingero n'ubusobanuro bw'ibiciro. Rugenewe gutanga amakuru y'ubucuruzi no kwamamaza.
Ibisobanuro bya serivisi biri ku rubuga ni rusange. Ibyo tuzakora koko, igihe, ibitarimo n'inshingano bishobora guhinduka bitewe na quotation, proposal, paketi, renewal cyangwa scope of work twumvikanyeho.
Dushobora kuvugurura, kunoza, guhagarika cyangwa gukuraho content y'urubuga, ibisobanuro bya serivisi, features cyangwa uburyo paketi zubatswemo igihe icyo ari cyo cyose.
Quotations, amabwiriza n'amasezerano y'umushinga
Quotation, proposal, invoice, renewal notice cyangwa inyandiko ya scope yasinywe bishobora kuba birimo andi mabwiriza y'ubucuruzi, uburyo bwo kwishyura, igihe, assumptions cyangwa inshingano zihariye kuri serivisi runaka.
Mu gihe habayeho kutumvikana hagati y'aya mabwiriza y'urubuga n'amasezerano yasinywe cyangwa quotation yemejwe kuri serivisi runaka, inyandiko y'iyo serivisi ni yo izakurikizwa.
Nta mushinga, akazi ka support cyangwa inshingano za serivisi bifatwa nk'ibyemewe kugeza igihe scope, igiciro n'ibisabwa kugira ngo bitangire byemejwe cyangwa byemezwa natwe mu bundi buryo.
Inshingano zawe
Ufite inshingano zo gutanga amakuru nyayo, yuzuye kandi ku gihe adufasha gutegura quotations, gukora akazi, gutanga serivisi cyangwa support.
Ufite inshingano zo kubona approvals zo imbere, content, credentials, licences, permissions cyangwa access by'abandi bikenewe ku mushinga wawe cyangwa ubusabe bwa support, keretse twabyemeye mu buryo bugaragara ko ari twe tubikora.
Ugomba gusuzuma deliverables, requests, invoices, renewals n'itumanaho vuba kandi ukatumenyesha ikibazo cyangwa ubugororangingo uko bishoboka kose.
Ufite inshingano zo gukoresha mu buryo bwemewe n'amategeko serivisi iyo ari yo yose tuguhaye ndetse na content, amakuru, users cyangwa sisiteme usaba ko duhostinga, tugena, tubungabunga, twimura cyangwa dutera inkunga.
Imikoreshereze yemerewe n'ibibujijwe
Ntugomba gukoresha urubuga cyangwa serivisi zacu mu bikorwa bitemewe n'amategeko, by'ihohoterwa, by'uburiganya, byangiza cyangwa byica uburenganzira bw'abandi.
Ntugomba kugerageza kwivanga muri sisiteme zacu, kwangiza umutekano, gushaka vulnerabilities nta ruhushya, kwinjiza malicious code cyangwa gukoresha nabi ibikoresho cyangwa konti zitangwa binyuze muri serivisi zacu.
Ntugomba gukoresha serivisi zacu mu kohereza ibintu bitemewe n'amategeko, kwica uburenganzira bw'umutungo bwite mu by'ubwenge, uburenganzira bw'ibanga cyangwa kohereza spam, scams cyangwa ubutumwa bw'ihohoterwa.
Dushobora guhagarika cyangwa kwanga access mu gihe dushingiye ku mpamvu zifatika ko ikoreshwa ritemewe n'amategeko, ridatekanye, rihutaza abandi cyangwa rinyuranyije n'aya mabwiriza cyangwa amasezerano ya serivisi akurikizwa.
Ibiciro, kwishyura, renewals n'ibiciro by'abandi
Ibiciro byashyizwe ku rubuga ni ibyo kwifashishwa gusa keretse hagaragajwe ukundi. Igiciro cya nyuma gishobora guterwa na scope, uburemere, gutegura content, ibiciro by'abandi, umubare w'abakoresha, ikoreshwa, support ikenewe cyangwa ibyo gushyira mu bikorwa.
Keretse habayeho andi masezerano, invoices zigomba kwishyurwa hakurikijwe uburyo bwo kwishyura bwanditse kuri quotation, invoice cyangwa amasezerano ya serivisi.
Hari serivisi zirimo renewals zisubiramo, subscriptions, hosting, domains, licences, maintenance cyangwa ibiciro bya platform. Ibyo bishobora kwishyurwa ukwabyo cyangwa kongerwa igihe hakurikijwe amabwiriza y'ubucuruzi yatanzwe kuri iyo serivisi.
Taxes, bank charges, amafaranga ya mobile money, transfer costs cyangwa ibiciro bya platforms z'abandi bishobora gusabwa aho bibaye ngombwa keretse byanditswe ko birimo.
Umutungo bwite mu by'ubwenge n'ibikoresho by'umukiliya
Uburenganzira bwose ku rubuga rwacu, branding, inyandiko, graphics, layouts, methods, templates, code n'ibindi bikoresho byihariye bikomeza kuba ibya Memiserve cyangwa abo byaturutseho keretse twabyemeye mu nyandiko.
Iyo uduhaye logos, content, documents, brand assets, credentials, datasets cyangwa ibindi bikoresho, uba wemeza ko ufite uburenganzira bwo kubikoresha no kutwemerera kubikoresha kuri serivisi twumvikanyeho.
Keretse amasezerano yihariye ya serivisi avuze ukundi, tugumana uburenganzira ku bikoresho twari dusanzwe dufite, know-how, frameworks n'assets zishobora kongera gukoreshwa kabone n'iyo zakoreshejwe mu gutanga umushinga wawe.
Uruhushya cyangwa kwimura deliverables za nyuma bishingira ku kwishyura amafaranga akenewe n'amabwiriza yihariye kuri iyo serivisi wamenyeshejwe.
Kuboneka, support na serivisi z'abandi
Twihatira gutanga serivisi neza kandi ku rwego rukwiye, ariko kuboneka kwayo gushobora guterwa n'ibintu biri hanze y'ubushobozi bwacu, harimo internet, ikibazo cya platforms z'abandi, sisiteme z'umukiliya, abatanga hosting, cloud vendors, registrars cyangwa software providers.
Iyo support, igihe cyo gusubiza, maintenance windows, backups cyangwa monitoring bikurikizwa, ibyo bigenwa na package, quotation, support plan cyangwa amasezerano ya serivisi bireba.
Ntidushinzwe ibikorwa cyangwa kudakora kw'abandi batanga serivisi, impinduka z'ibiciro, outages, guhindura policies cyangwa failures zabo keretse amategeko cyangwa amasezerano yihariye yanditse avuze ukundi.
Google Sign-In and Connected Accounts
Google Sign-In is an optional or required authentication method for certain Memiserve and customer systems, depending on the relevant system. You must use a Google Account that you own or are authorised to use.
Google verifies your identity, while Memiserve or the organisation responsible for the relevant customer system decides whether you are authorised to access that system. Successfully authenticating with Google does not automatically guarantee access.
You are responsible for maintaining the security of your Google Account and for reporting suspected unauthorised access. Memiserve or the responsible customer organisation may restrict, suspend, or remove access for security, contractual, operational, or legal reasons.
Revoking Google authorisation may prevent access to systems that rely on Google Sign-In. Google Sign-In is a third-party authentication service provided by Google; Memiserve is not Google and does not control the availability or operation of Google’s authentication service. Google does not sponsor or endorse Memiserve merely because Google Sign-In is available.
Your relationship with Google remains subject to Google’s applicable terms and privacy policy. When you access a customer system, additional terms, policies, and access rules from the responsible customer organisation may also apply. Personal information associated with Google Sign-In is handled according to the Memiserve Privacy Policy.
Read the Memiserve Google Sign-In information, the Memiserve Privacy Policy, Google’s Terms of Service, and Google’s Privacy Policy for further information.
Kwirengagiza ubwishingizi no kugabanya uburyozwe
Ku rugero ntarengwa rwemewe n'amategeko, content y'urubuga n'amakuru rusange bitangwa uko biri kandi uko biboneka, nta cyemezo ko bizahora byuzuye, ari ukuri, bitazahagarara cyangwa bitarimo amakosa.
Ntidusezeranya ko serivisi izahuza na buri ntego keretse byemejwe mu nyandiko ku kibazo cyawe.
Aho amategeko abyemera, Memiserve ntizaryozwa igihombo kitaziguye, cy'inyongera, cyihariye cyangwa gikurikirana, harimo inyungu zabuze, amakuru yatakaye, opportunities zabuze, guhagarara kw'ubucuruzi cyangwa kwangirika k'izina biturutse ku gukoresha urubuga cyangwa serivisi.
Nta na kimwe muri aya mabwiriza gikuraho uburyozwe butemewe gukurwaho n'amategeko, harimo uburyozwe ku buriganya cyangwa ubundi amategeko atemera kugabanywa.
Guhagarika, kurangiza no guhindura
Dushobora guhagarika, kugabanya cyangwa kurangiza access ku rubuga cyangwa serivisi igihe bibaye ngombwa ku mutekano, kubahiriza amategeko, kutishyura, misuse, inactivity, impamvu z'imikorere cyangwa kurenga ku mabwiriza akurikizwa.
Ushobora guhagarika gukoresha urubuga igihe icyo ari cyo cyose. Kurangiza serivisi, cancellation, notice periods, refunds n'inshingano zo gutanga ibyakoreshejwe bigenwa n'amabwiriza y'ubucuruzi twumvikanyeho kuri iyo serivisi.
Dushobora kuvugurura aya Mabwiriza yo gukoresha buri gihe. Version iheruka gushyirwa ku rubuga ni yo izakurikizwa ku ikoreshwa rizaza ry'urubuga no ku mikoranire iri imbere aho bireba keretse amasezerano ya serivisi yihariye avuze ukundi.
Amategeko agenga n'itumanaho
Aya mabwiriza agomba gusobanurwa mu buryo bwubahiriza imikorere y'ubucuruzi kandi, keretse habayeho andi masezerano yihariye, ayoborwa n'amategeko akurikizwa ku bikorwa bya Memiserve mu Rwanda.
Niba havutse amakimbirane, impande zombi zigomba kubanza kugerageza kuyakemura binyuze mu biganiro by'ukuri mbere yo gutangira inzira zemewe z'amategeko, keretse hakenewe ubufasha bwihutirwa bw'amategeko.
Ku bibazo byerekeye aya mabwiriza, quotations, renewals cyangwa ikoreshwa rya serivisi, twandikire kuri info@memiserve.com cyangwa uhamagare kuri +250 783 840 688.