Politiki y'ibanga
Uru rupapuro rusobanura mu buryo bworoshye kandi bufatika uko Memiserve ikoresha amakuru bwite. Rwandikiwe gufasha abasura urubuga, abateganya gukorana natwe n'abakiliya gusobanukirwa amakuru dukoresha n'impamvu tuyakoresha.
Scope n'abo turi bo
Iyi Politiki y'ibanga ikurikizwa ku rubuga rwa Memiserve, forms zo kutwandikira, ubusabe bwa quotation, newsletters, ibikoresho bya live chat, ibikorwa bya support n'itumanaho ry'ubucuruzi rijyanye na byo.
This Privacy Policy also applies to authorised users of Memiserve applications, Google Sign-In integrations, and customer systems developed, integrated, hosted, supported, or managed by Memiserve.
Memiserve itanga serivisi za digital, imbuga za webu, imeyili y'ubucuruzi, support ya IT, cloud n'izindi serivisi z'ikoranabuhanga zifasha ubucuruzi. Muri iyi politiki, 'twe' cyangwa 'acu' bivuga Memiserve. 'Wowe' bivuga umushyitsi, umukiliya cyangwa umuntu wese dukorera amakuru.
Iyi politiki isobanura amakuru dukusanya, impamvu tuyakusanya, igihe tuyabika, abo dushobora kuyasangiza n'amahitamo ufite.
Amakuru dukusanya
Amakuru yo kukumenya no kukugeraho nk'amazina yawe, izina ry'ikigo, aderesi ya imeyili, numero ya telefoni, aderesi n'andi makuru utanga igihe utwandikiye.
Amakuru ya serivisi n'ubusabe nka serivisi ushishikajwe na zo, ibyo umushinga wawe ukeneye, quotations wasabye, amateka ya support n'inyandiko z'itumanaho twagiranye.
Amakuru ya tekiniki n'ikoreshwa nk'IP address, ubwoko bwa browser, amakuru y'igikoresho, aho uri hafi, pages wasuye, inkomoko yakuzanye n'imikoranire yawe n'urubuga cyangwa ibikoresho biriho.
Amahitamo ya marketing n'itumanaho nk'uko wiyandikisha kuri newsletter yacu, usaba gukurikiranywa cyangwa wanga ubutumwa bwo kwamamaza.
Amakuru ya konti y'umukiliya cyangwa ay'imikorere uduha nkana igihe dushyiraho, tubungabunga, twimura cyangwa dutera inkunga serivisi ku bwawe.
Uko dukusanya amakuru
Mu buryo butaziguye igihe wujuje form yo kutwandikira, usabye quotation, uduhamagaye, utwoherereje imeyili, uganiriye natwe, wiyandikishije ku makuru mashya cyangwa utwandikiye mu bundi buryo.
Mu buryo bwikora binyuze muri cookies, analytics, logs, security tools na widgets z'abandi zidufasha gusobanukirwa traffic, gukumira abuse no kunoza imikorere y'urubuga.
Biturutse mu mikoranire y'ubucuruzi nk'inama, ibiganiro bya serivisi, proposals, support tickets, onboarding, invoicing n'ibikorwa byo gucunga konti.
Biturutse ku platforms z'abandi wahisemo gukoresha natwe, urugero nk'abatanga domains, email platforms, hosting providers, ibikoresho bya live chat, newsletter systems cyangwa payment na service delivery platforms.
Impamvu dukoresha amakuru bwite
Kugira ngo dusubize ubusabe, dutegure quotations, dutange serivisi wasabye, ducunge support kandi dukomeze umubano dufitanye na we.
Kugira ngo dukoreshe, turinde, dukurikirane kandi tunoze urubuga rwacu, sisiteme, content, itumanaho n'uburyo abakiliya babona serivisi.
Kohereza service updates, administrative notices, invoices, reminders za renewal ndetse n'ubutumwa bwa marketing cyangwa newsletters aho byemewe.
Kugira ngo twubahirize inshingano z'amategeko, accounting, taxes, regulations, amasezerano n'umutekano, no kurinda ubucuruzi bwacu, abakiliya, abakoresha na sisiteme ku misuse cyangwa fraud.
Impamvu zemewe n'amategeko zo gukoresha amakuru
Aho bikurikizwa, dukoresha amakuru bwite kuko biba bikenewe kugira ngo dufate intambwe wasabye mbere yo kugirana amasezerano cyangwa kuyasohoza.
Dushobora no gukoresha amakuru igihe ari ngombwa ku nyungu zemewe z'ubucuruzi bwacu nko gukoresha ubucuruzi, kunoza serivisi, gusubiza ubusabe, kubika records, kurinda sisiteme no gukumira misuse.
Hari uburyo bwo gukoresha amakuru bukenewe kugira ngo twubahirize amategeko, harimo kubika inyandiko z'imari, gukumira fraud no gusubiza ibisabwa n'amategeko cyangwa amabwiriza.
Iyo ukwemera kwawe ari ryo shingiro rikwiye, nko ku butumwa bumwe bwa marketing cyangwa cookies zitari ngombwa, ushobora kubukuramo igihe icyo ari cyo cyose.
Kubika amakuru n'umutekano
Tubika amakuru bwite gusa igihe bikenewe mu buryo bufatika ku ntego yakusanyirijweho, harimo gutanga serivisi, gukurikirana, kubahiriza amategeko, kubika records, gukemura amakimbirane n'umutekano.
Igihe amakuru abikwa gitandukana bitewe n'ubwoko bwayo, nature ya serivisi, inshingano z'amasezerano n'ibisabwa n'amategeko cyangwa taxes.
Dukoresha uburyo bw'imicungire, ubuyobozi n'ikoranabuhanga bufatika bwo kurinda amakuru bwite ku kugerwaho n'abatabifitiye uburenganzira, gutakara, misuse, guhindurwa cyangwa gutangazwa. Ariko nta sisiteme ishingiye kuri internet ishobora kwizerwa 100% ko itekanye burundu.
Google Sign-In and Google User Data
Memiserve uses Google Sign-In for Memiserve applications and authorised customer systems developed, integrated, hosted, supported, or managed by Memiserve. Google Sign-In verifies a user’s identity and connects it to the correct authorised account.
When a user chooses “Continue with Google”, Memiserve may receive a unique Google account identifier, primary email address and email-verification status, full name, and profile picture where it is included in authorised profile information. Memiserve uses the openid, email, and profile OAuth scopes to receive basic identity information. Where required, the application may also request authentication-strength claims to protect connected systems. Memiserve never receives a user’s Google password. We use this information only to verify identity, match an authorised account, grant access, personalise the account interface, maintain account security, and prevent unauthorised access.
Where enabled, Google may also provide information about the authentication methods used to sign in ( amr) and the time at which authentication occurred ( auth_time). Memiserve uses these claims only to determine whether authentication satisfies the security requirements of the connected system and whether additional verification is required. These claims are not used for advertising, marketing, profiling, credit decisions, or training general-purpose artificial intelligence models.
These standard Google Sign-In scopes do not give Memiserve access to Gmail messages, Google Drive files, Google Calendar, Google Contacts, Google Photos, or Google passwords.
Basic Google identity information may be stored in the relevant Memiserve account record, the customer system’s account record, or both, while the account remains active. It may be retained after deactivation or deletion where necessary for security, contractual, legal, record-keeping, or dispute-handling purposes; otherwise it is deleted or anonymised in accordance with the applicable system’s retention arrangements. Authentication information is used only to validate identity and establish an authorised session; it is not used to access unrelated Google services.
For an authorised customer system, Memiserve may process basic Google identity information with the organisation responsible for that system. That processing and sharing is limited to what is necessary to authenticate the user, manage the authorised account, provide the system’s features, maintain security, or meet applicable contractual or legal requirements.
Users may revoke Memiserve’s Google Account access through their Google Account settings, which may prevent Google Sign-In to connected systems but does not automatically delete an existing account record. Users may stop using Google Sign-In and contact info@memiserve.com to request access to, correction of, or deletion of stored personal information, subject to applicable legal and contractual requirements.
Memiserve does not sell, rent, or share Google user data for unrelated advertising or marketing purposes. Google identity information is not used for credit decisions or training general-purpose artificial intelligence models.
Memiserve’s use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements.
Amahitamo n'uburenganzira bwawe
Bitewe n'amategeko akurikizwa n'imiterere y'umubano dufitanye, ushobora gusaba access ku makuru bwite tugufiteho, kudusaba gukosora amakuru atari yo, gusaba gusiba, kwanga uburyo bumwe bwo kuyakoresha cyangwa gusaba ko dukoresha bike.
Ushobora guhagarika kwakira imeyili za marketing ukoresheje unsubscribe link aho iboneka cyangwa utwandikira mu buryo butaziguye.
Niba wemera ko amakuru yawe atakoreshejwe neza, ushobora kubanza kutwandikira kugira ngo dusuzume ikibazo kandi tugikemure.
Kwohereza amakuru hanze, abana n'amahuza yo hanze
Bimwe mu bikoresho na service providers dukoresha bishobora gukorera amakuru yawe hanze y'igihugu cyawe. Ibyo bibaye, twishingikiriza ku buryo bukwiye bw'amasezerano, imitunganyirize cyangwa ubwirinzi bufatika bujyanye n'iyo serivisi.
Urubuga na serivisi zacu bigenewe ikoreshwa ry'ubucuruzi n'umwuga muri rusange kandi ntibigenewe abana. Ntidukusanya nkana amakuru bwite y'abana tudafite uburenganzira bubikwiye.
Urubuga rwacu rushobora kugira links zijya ku mbuga cyangwa platforms z'abandi. Ntidushinzwe uburyo izo mbuga zo hanze zubahiriza ibanga.
Ivugururwa n'amakuru yo kutwandikira
Dushobora kuvugurura iyi Politiki y'ibanga buri gihe kugira ngo ihuze n'impinduka muri serivisi zacu, imikorere, inshingano z'amategeko cyangwa ikoranabuhanga. Version iheruka izashyirwa kuri uru rupapuro hamwe n'itariki ivuguruye.
Ku bibazo by'ibanga, ubusabe bwa access cyangwa complaints, twandikire kuri info@memiserve.com cyangwa uhamagare kuri +250 783 840 688. Ushobora no kutwandikira ukoresheje contact details zashyizwe ku rubuga rwacu.