Terms of Service

By accessing our website, requesting a quotation, communicating with us, or using services supplied by Memiserve, you agree to these Terms of Service to the extent they apply to that interaction.

If you are acting on behalf of a business, organisation, or other entity, you confirm that you have authority to bind that entity to these terms.

If you do not agree with these terms, you should not use the website or proceed with service use.

Our website provides general information about our services, packages, examples, and pricing guidance. It is intended for business information and marketing purposes.

Service descriptions on the website are general in nature. Actual deliverables, timelines, exclusions, and responsibilities may vary depending on the specific quotation, proposal, package, renewal, or statement of work agreed with you.

We may update, improve, suspend, or discontinue website content, service descriptions, features, or package structures at any time.

A quotation, proposal, invoice, renewal notice, or signed scope document may include additional commercial terms, payment terms, timelines, assumptions, or service-specific obligations.

Where there is a conflict between these website terms and a signed agreement or accepted quotation for a service, the service-specific document will control for that service.

No project, support work, or service obligation is considered accepted until scope, price, and commencement terms have been agreed or otherwise confirmed by us.

You are responsible for providing accurate, complete, and timely information needed for us to prepare quotations, perform work, deliver services, or provide support.

You are responsible for obtaining any internal approvals, content, credentials, licences, permissions, or third-party access needed for your project or support request, unless we have expressly agreed to handle that part.

You must review deliverables, requests, invoices, renewals, and communications promptly and notify us of any issue or correction as soon as reasonably possible.

You are responsible for lawful use of any service we provide for you and for the content, data, users, or systems you ask us to host, configure, maintain, migrate, or support.

You must not use our website or services for unlawful, abusive, deceptive, harmful, infringing, or fraudulent activity.

You must not attempt to interfere with our systems, compromise security, probe for vulnerabilities without permission, introduce malicious code, or misuse tools or accounts made available through our services.

You must not use our services to transmit unlawful material, violate intellectual property rights, infringe privacy rights, or send spam, scams, or abusive communications.

We may suspend or refuse access where we reasonably believe use is unlawful, unsafe, abusive, or in breach of these terms or any applicable service agreement.

Published website pricing is indicative unless expressly stated otherwise. Final pricing may depend on scope, complexity, content readiness, third-party costs, user counts, usage, support requirements, or implementation needs.

Unless otherwise agreed, invoices must be paid according to the payment terms stated on the quotation, invoice, or service agreement.

Some services involve recurring renewals, subscriptions, hosting, domains, licences, maintenance, or platform costs. Those charges may be billed separately or renewed under the commercial terms communicated for the relevant service.

Taxes, bank charges, mobile money fees, transfer costs, or third-party platform charges may apply where relevant unless expressly included in writing.

All rights in our website, branding, text, graphics, layouts, methods, templates, code, and proprietary materials remain owned by Memiserve or our licensors unless we expressly agree otherwise in writing.

Where you provide logos, content, documents, brand assets, credentials, datasets, or other materials to us, you confirm that you have the right to use them and to authorise us to use them for the agreed service.

Unless a specific service agreement says otherwise, we retain ownership of our pre-existing tools, know-how, frameworks, and reusable assets even if they are used in delivering your project.

Any licence or transfer of final deliverables is subject to payment of applicable fees and any service-specific terms communicated to you.

We aim to provide services with reasonable care and skill, but availability may depend on factors outside our direct control, including internet connectivity, third-party platform outages, client-side systems, hosting providers, cloud vendors, registrars, or software providers.

Where support, response times, maintenance windows, backups, or monitoring apply, those commitments are governed by the relevant package, quotation, support plan, or service agreement.

We are not responsible for the acts, omissions, pricing changes, outages, policy changes, or failures of third-party providers unless the law or a specific written agreement says otherwise.

To the fullest extent permitted by applicable law, website content and general information are provided on an 'as is' and 'as available' basis without guarantees that they will always be complete, accurate, uninterrupted, or error free.

We do not guarantee that a service will be suitable for every purpose unless that suitability is expressly agreed in writing for your case.

To the extent permitted by law, Memiserve will not be liable for indirect, incidental, special, consequential, or punitive loss, including lost profits, lost data, lost opportunities, business interruption, or reputational damage arising from use of the website or services.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or any other liability that the law does not permit to be limited.

We may suspend, restrict, or terminate access to the website or services where necessary for security, legal compliance, non-payment, misuse, inactivity, operational reasons, or breach of applicable terms.

You may stop using the website at any time. Service termination, cancellation, notice periods, refunds, and handover obligations depend on the commercial terms agreed for the relevant service.

We may update these Terms of Service from time to time. The latest version published on the website will apply to future use of the site and, where relevant, future dealings unless a separate service agreement states otherwise.

These terms are intended to be interpreted in a commercially reasonable manner and, unless a specific agreement states otherwise, are governed by the laws applicable to Memiserve's operations in Rwanda.

If a dispute arises, both sides should first try to resolve it through good-faith discussion before starting formal action, unless urgent legal relief is necessary.

For questions about these terms, quotations, renewals, or service use, contact Memiserve at info@memiserve.com or call +250 783 840 688.