Privacy Policy

This Privacy Policy applies to Memiserve's website, contact forms, quotation requests, newsletters, live chat tools, support interactions, and related business communications.

Memiserve provides digital, website, business email, IT support, cloud, and related business technology services. In this policy, 'we', 'our', and 'us' mean Memiserve. 'You' means any visitor, client, or individual whose information we process.

This policy explains what information we collect, why we collect it, how long we keep it, who we may share it with, and the choices available to you.

Contact details such as your name, business name, email address, telephone number, address, and any information you include when contacting us.

Service and enquiry information such as the services you are interested in, your project requirements, quotations requested, support history, and records of our communications.

Technical and usage information such as IP address, browser type, device information, approximate location, pages visited, referral source, and interactions with our website or embedded tools.

Marketing and communication preferences such as whether you subscribe to our newsletter, request follow-up, or opt out of promotional messages.

Client account or operational data that you intentionally provide to us when we set up, maintain, migrate, or support services on your behalf.

Directly from you when you complete a contact form, request a quotation, call us, email us, chat with us, subscribe to updates, or otherwise communicate with us.

Automatically through cookies, analytics, logs, security tools, and third-party widgets that help us understand traffic, prevent abuse, and improve website performance.

From business interactions such as meetings, service discussions, proposals, support tickets, onboarding, invoicing, and account management activities.

From third-party platforms you choose to use with us, for example domain providers, email platforms, hosting providers, live chat tools, newsletter systems, or payment and service delivery platforms.

To respond to enquiries, prepare quotations, deliver requested services, manage support, and maintain our relationship with you.

To operate, secure, monitor, and improve our website, systems, content, communications, and customer experience.

To send service updates, administrative notices, invoices, renewal reminders, and, where permitted, marketing or newsletter communications.

To comply with legal, accounting, tax, regulatory, contractual, and security obligations, and to protect our business, clients, users, and systems from misuse or fraud.

Where applicable, we process personal information because it is necessary to take steps at your request before entering into a contract or to perform a contract with you.

We may also process information where it is necessary for our legitimate interests, such as operating our business, improving services, responding to enquiries, keeping records, securing our systems, and preventing misuse.

Some processing is required to comply with legal obligations, including financial record keeping, fraud prevention, and regulatory or lawful requests.

Where consent is the appropriate basis, such as certain marketing communications or optional cookies, you can withdraw that consent at any time.

We may share information with service providers and business partners that help us run our website, manage communications, host systems, process subscriptions, provide analytics, deliver support, or perform services you request.

We may share information with infrastructure or platform providers involved in your requested service, for example domain registrars, hosting providers, business email providers, cloud vendors, or support platforms.

We may disclose information when required by law, to respond to lawful requests, to protect rights or safety, to investigate misuse, or as part of a business reorganisation, merger, or asset transfer.

We do not sell personal information to third parties for their own independent marketing use.

Our website may use cookies, log files, analytics tools, and embedded third-party services to remember preferences, understand usage patterns, improve performance, and support features such as chat or forms.

Third-party services embedded on our website may collect information under their own privacy policies. Where those services are used, your interaction with them may also be governed by the third party's terms and privacy practices.

You can control cookies through your browser settings. Disabling certain cookies may affect parts of the website or certain features.

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including service delivery, follow-up, legal compliance, record keeping, dispute handling, and security.

Retention periods vary depending on the type of information, the nature of the service, contractual obligations, and legal or tax requirements.

We use reasonable administrative, organisational, and technical safeguards to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no internet-based system can be guaranteed to be completely secure.

Depending on the applicable law and the nature of our relationship with you, you may request access to personal information we hold about you, ask us to correct inaccurate information, request deletion, object to certain processing, or ask us to restrict processing.

You may opt out of marketing emails by using the unsubscribe link where available or by contacting us directly.

If you believe your information has been handled improperly, you may contact us first so we can review and address the issue.

Some of the tools and service providers we use may process information outside your country. Where that happens, we rely on appropriate contractual, organisational, or practical safeguards suited to the service involved.

Our website and services are intended for business and general professional use and are not directed to children. We do not knowingly collect personal information from children without appropriate authority.

Our website may link to third-party websites or platforms. We are not responsible for the privacy practices of those external sites.

We may update this Privacy Policy from time to time to reflect changes in our services, operations, legal obligations, or technology. The latest version will be posted on this page with the updated effective date.

For privacy questions, access requests, or complaints, contact Memiserve at info@memiserve.com or call +250 783 840 688. You can also write to us via the contact details published on our website.